Terms and Conditions Geng Cuci – Complete Platform Usage Guide

1 Acceptance of Terms

Welcome to Geng Cuci, an online betting platform built exclusively for Malaysia players. These terms and conditions constitute a legally binding agreement between you as a user and Geng Cuci as the platform operator.

Any use of the website, mobile app, or services provided by Geng Cuci — including browsing, registering an account, making a deposit, or playing any game — constitutes full acceptance of all terms stated herein.

If you disagree with any part of these terms, we advise you not to use our platform. Continued use following any amendment to the terms constitutes acceptance of the latest version.

2 Account Eligibility

To register and use the services of Geng Cuci, you must meet the following eligibility requirements:

• Be at least 18 years old on the registration date.
• Be legally qualified to enter into a binding agreement in your jurisdiction of residence.
• Not residing in any region or country that explicitly prohibits online betting activity.
• Register only one account — multiple accounts are strictly prohibited.

Geng Cuci conducting periodic identity verification (KYC) checks. Players are required to provide valid identification documents upon request. Failure to submit the required documents may result in a temporary account restriction until verification is complete.

3 Registration & Account Management

When registering an account at Geng Cuci, you are responsible for ensuring all information provided is accurate, complete and up to date. This includes your full name, date of birth, phone number, email address, and any bank or digital wallet details used.

Each player is only permitted to hold one active account. Should multiple accounts belonging to the same individual be found, geng cuci reserves the right to close all such accounts and void any outstanding balances or unclaimed winnings.

• You are solely responsible for maintaining the confidentiality of your account password.
• Do not share your login credentials with anyone, including family members.
• Any activity that occurs within your account is considered your own action.
• Report to customer support immediately if you suspect your account has been compromised.

4 Deposit & Withdrawal

Geng Cuci supporting a wide range of popular payment methods in Malaysia to facilitate smooth deposits and withdrawals. All financial transactions are processed through secure, encrypted channels.

Accepted deposit methods:

• Direct bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank)
• Touch 'n Go eWallet and GrabPay digital wallets
• Other online payment methods listed on the platform

Minimum deposit is RM10 and are processed within minutes. Withdrawals are typically completed within 1 to 3 hours after the request is approved. No processing fees are charged for standard deposits or withdrawals.

Withdrawals may only be made to the same bank account or digital wallet used for the deposit, as an additional security measure. Players must complete identity verification (KYC) before their first withdrawal is processed.

5 Bonus & Promotions

Geng Cuci offers a variety of bonuses and promotions from time to time to reward our loyal members. Every bonus is subject to wagering requirements and specific terms stated at the time the promotion is launched.

• The welcome bonus is only available to new players making their first deposit.
• Wagering requirements must be met before winnings from bonus funds can be withdrawn.
• Every promotion has a validity period that must be observed — expired bonuses will be cancelled automatically.
• Only one active bonus is allowed at a time unless otherwise stated.
• Geng cuci reserves the right to void bonuses if abuse or exploitation of the promotions system is detected.

Please read the detailed terms of each promotion before claiming a bonus. If you have any questions, contact our support team for further clarification.

6 Betting Rules

All betting activity at Geng Cuci subject to the following rules:

• Minimum and maximum betting limits vary by game type and table selected.
• Game results are final once a round or match has concluded.
• Any technical disruption during gameplay will be handled in accordance with the established refund policy.
• Bets placed at odds that are clearly the result of a technical error may be voided by geng cuci.
• Players are not permitted to use any third-party software, bots, or automation tools to play.

For Sports Betting, if an event is postponed or cancelled, all related bets will be recalculated in accordance with the established standard rules. The official decision from the relevant sports governing body will be used as the reference.

7 Player Conduct

Geng Cuci is committed to providing a safe and enjoyable gaming environment for all members. Players are expected to behave respectfully and responsibly in every interaction on our platform.

The following activities are strictly prohibited and may result in immediate account closure:

• Fraud, falsification of information, or any attempt to manipulate the gaming system.
• Money laundering or the use of funds from illegal sources.
• Holding multiple accounts or sharing an account with another individual.
• Any form of threats, harassment, or abusive language directed at staff or other players.
• Exploiting bugs or technical vulnerabilities in the system for personal gain.
• Colluding with other players to manipulate betting outcomes.

8 Account Closure & Suspension

Players may request account closure at any time by contacting the support team at Geng Cuci. Before the account is closed, any remaining balance will be processed for withdrawal in accordance with standard procedure.

Geng Cuci reserves the right to suspend or close any player's account without prior notice if:

• There is a suspicion of fraud or unlawful activity.
• The player violates any part of these terms and conditions.
• Account inactive beyond the specified period with no activity.
• There is a legal or regulatory compliance requirement that necessitates such action.

9 Responsible Betting

Geng Cuci is fully committed to responsible betting practices. We believe that betting should remain a form of entertainment, not a source of stress or financial hardship.

Our platform provides the following tools to help players stay in control:

• Deposit limit: Set daily, weekly, or monthly deposit limits directly from your account settings.
• Loss limit: Set the maximum amount you are willing to lose within a given period.
• Temporary break: Take a break from the platform for 24 hours, 7 days, or 30 days as needed.
• Self-exclusion: Choose to exclude yourself from the platform for an extended period.

If you or someone you know needs help with gambling addiction, please reach out to a professional support service available in Malaysia.

10 Liability Limit

Geng Cuci will not be held liable for any loss or damage arising from:

• Service disruptions or internet connectivity issues that interrupt a game session.
• Betting decisions made by players based on incorrect or incomplete information.
• Financial losses arising from betting activity conducted on our platform.
• Unauthorized access to a player's account due to the player's own negligence in safeguarding their login credentials.

The platform is provided "as is" and we continuously strive to ensure high availability. However, scheduled maintenance or unforeseen technical disruptions may occur, and we cannot guarantee completely uninterrupted service.

11 Amendments to Terms

Geng Cuci reserves the right to modify, add, or remove any part of these terms and conditions at any time. Any material changes will be communicated to players via an in-platform notice or through the registered email address.

It is your responsibility to review these terms and conditions periodically. The "Updated" date at the top of this page indicates when the latest version was published. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

12 Contact Us

If you have any questions, concerns, or complaints regarding these terms and conditions, the support team at Geng Cuci ready to assist you.

• Live Chat: Available 24/7 via the chat icon in the corner of the platform.
• Email: [email protected]
• Response Time: Typically within 1 hour for live chat, 24 hours for email.

We encourage players to contact us before making any assumptions about our rules or policies. Our team is always ready to provide accurate clarification and assist in any situation.