Privacy Policy geng cuci – Malaysia Player Data Protection

1 Introduction

geng cuci takes our responsibility to protect every player's privacy seriously. This Privacy Policy is crafted to provide a clear and transparent overview of how we manage the personal information you share with us when using our online betting platform.

As a platform operating in Malaysia, we comply with the Personal Data Protection Act 2010 (PDPA) and all relevant regulations in force. This is more than a legal obligation — we believe that player trust is our most valuable asset, and data protection is the foundation of that trust.

This policy applies to all information collected through the gengcuci.net, the geng cuci mobile app, and any related services we offer. Please read this policy carefully and contact us if any part is unclear.

2 Information We Collect

We only collect information necessary to provide you with a safe, complete, and enjoyable experience. The types of data we collect are as follows:

We may also collect additional information during the KYC process, including copies of identification documents such as a national ID or passport, to meet applicable compliance requirements.

3 How We Use Your Data

Every piece of information we collect has a specific purpose. We do not use your data for anything outside the stated scope. Below are the primary ways we use the information you provide:

• Account management: Creating, verifying, and keeping your player account secure.
• Transaction processing: Processing deposits, withdrawals, and all fund transfers accurately and securely.
• Identity verification: Ensuring every player meets age and eligibility requirements through the KYC process.
• Fraud prevention: Detecting and blocking suspicious activity that could harm your account or the platform as a whole.
• Platform improvements: Analyzing usage patterns to enhance the gaming experience and enable better new features.
• Service communications: Sending important account notices, promotions (with your consent), and platform updates.
• Legal compliance: Meeting applicable regulatory reporting and compliance requirements.

4 Sharing Information with Third Parties

geng cuci does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are specific situations where we need to share some of your data with carefully selected entities:

• Payment providers: Financial information required to process your deposits and withdrawals is shared with approved payment service providers. They are subject to their own privacy and security policies.
• Technical service providers: Companies that assist us with platform hosting, analytics, and security may access certain data strictly within the scope of their duties.
• Statutory authorities: We will disclose information to regulatory bodies, law enforcement, or courts when required by law or to prevent criminal activity.
• Identity verification providers: Third-party KYC services that help us verify player identities for compliance purposes.

All third parties we work with are required to sign data processing agreements that obligate them to protect your information to the standards we set.

5 Data Security Measures

Protecting your data is our highest priority geng cuci. We continuously invest in security infrastructure to ensure your information remains protected at all times.

Our security measures include:

• 256-bit SSL/TLS encryption for all data communications between your device and our servers.
• Passwords are stored in an encoded format using a strong hashing algorithm — even we cannot view your password.
• Two-factor authentication (2FA) is available for an added layer of security on all accounts.
• Continuous 24/7 security monitoring to detect any abnormal activity.
• Strict internal access controls — only staff with a legitimate need may access player data.
• Regular security audits by independent third parties to identify and address any vulnerabilities.
• A comprehensive incident response plan to handle any data breaches swiftly and transparently.

6 Cookies and Tracking Technologies

geng cuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and navigation. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how players use the platform so we can make targeted improvements.
• Functional Cookies: Saving your preferences such as language and display settings for a more personalized experience.
• Security Cookies: Helping detect and prevent fraudulent activity and unauthorized access.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the platform.

7 Your Rights as a Player

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several rights regarding your personal data. geng cuci committed to respecting and facilitating the exercise of these rights.

To exercise any of the above rights, contact our data protection team through customer support. We will process your request within 14 business days.

8 Data Retention Period

geng cuci retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once you close your account, we retain certain data for the period required by law and compliance obligations.

• Active account data: Retained for as long as your account is active and for 5 years after account closure for compliance purposes.
• Financial transaction records: Retained for 7 years in accordance with accounting and anti-money laundering legal requirements.
• Communication logs: Retained for 2 years for customer service and dispute resolution purposes.
• Marketing data: Deleted within 30 days after you withdraw your consent.

Once the retention period ends, data will be securely deleted or anonymised so it can no longer be linked to you.

9 Minors and Child Protection

Platform geng cuci is not directed at individuals under the age of 18. We do not knowingly accept or process personal information from minors. Should we discover that a minor's information has been collected without our knowledge, immediate steps will be taken to delete that information and close the account in question.

We perform age verification during registration and may request proof of age at any time. Parents or guardians who become aware that their child has registered on our platform are asked to contact our customer support immediately.

10 Amendments to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. Each new version will be published on this page with a clear update date.

For material changes, we will notify you via an in-platform notice or your registered email. We encourage you to review this policy periodically. Continued use of the platform after any changes constitutes your acceptance of the latest version of our privacy policy.

11 Contact Our Data Protection Officer

If you have any questions, concerns, or wish to exercise your rights regarding personal data, please reach us through the following channels:

• Live Chat: Available 24/7 — the fastest way to get a response.
• Data Protection Email: [email protected]
• Processing Time: Requests will be processed within 14 business days.